Ledgerfinch

Product copy and help-centre content for a fintech app

Plain-language product copy, onboarding microcopy and a help centre for a small-business invoicing app.

Client
Ledgerfinch
Industry
Fintech
Services
Content Writing & Copywriting
Ledgerfinch — Product copy and help-centre content for a fintech app

Concept project: an example of how we would approach this brief. The brand is fictional.

01

The challenge

Users dropped off during onboarding and support kept answering the same questions.

02

Our approach

We rewrote onboarding screens and error messages, created a help-centre structure and wrote articles for the most common questions.

Deliverables

  • Onboarding microcopy
  • Error & empty-state copy
  • Help-centre structure
  • Help articles
  • Release-note templates
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